FAQs

  1. HOW CAN I PURCHASE A GIFT VOUCHER?

    You can purchase a voucher online and we will post it out to you or the recipient within 2 working days.

  2. WHERE CAN I USE MY GIFT VOUCHER?

    You can use our vouchers in our retail store and restaurant.

  3. HOW LONG DOES MY VOUCHER LAST?

    Our vouchers are valid for 5 years from the date of purchase. Please treat your voucher as cash, if it is lost we don’t have back up on our system, so please hold close to your heart!

  4. WHAT IS YOUR REFUND POLICY?

    You can avail of a full refund within 7 days of purchase with a valid receipt. No return or exchange on Jewellery, sunglasses, food or wine, sale items. There is no exchange or refund without a valid receipt/ gift receipt.
    You can avail of an exchange or credit note within 28 days of purchase with a valid receipt. Credit notes are valid for 6 months.

  5. CAN I BUY A VOUCHER WITH A VOUCHER?

    This comes up a lot, and unfortunately, this is not possible.

  6. CAN I BUY A VOUCHER WITH CREDIT NOT?

    This comes up a lot, and unfortunately, this is not possible.

  7. WHAT ARE YOUR OPENING HOURS?

    Monday – Saturday 9.30 am – 6.00 pm in the retail store. Last orders in the restaurant at 5.30pm.
    Sunday & bank holidays 11.00am – 6.00pm. Last orders in the restaurant at 5.30 pm

  8. WHEN IS BREAKFAST SERVED UNTIL?

    The last orders for breakfast are 11.15 am.

  9. CAN I RESERVE A TABLE?

    Unfortunately we are no longer taking bookings or reservations?

  10. HOW LONG DOES MY VOUCHER LAST?

    Our vouchers are valid for 5 years from date of purchase. Please treat your voucher as cash, if it is lost we don’t have back up on our system, so please hold close to your heart!

  11. WHAT IS YOUR REFUND POLICY?

    You can avail of a full refund within 7 days of purchase with a valid receipt. No return or exchange on Jewellery, sunglasses, food or wine, sale items. There is no exchange or refund without a valid receipt/ gift receipt.
    You can avail of an exchange or credit note within 28 days of purchase with a valid receipt. Credit notes are valid for 6 months.

  12. CAN I BUY A VOUCHER WITH A VOUCHER?

    This comes up a lot, and unfortunately, this is not possible.

  13. CAN I BUY A VOUCHER WITH CREDIT NOT?

    This comes up a lot, and unfortunately, this is not possible.

  14. WHAT ARE YOUR OPENING HOURS?

    Monday – Saturday 9.30 am – 6.00 pm in the retail store. Last orders in the restaurant at 5.30pm.
    Sunday & bank holidays 11.00am – 6.00pm. Last orders in the restaurant at 5.30 pm.

  15. WHEN IS BREAKFAST SERVED UNTIL?

    The last orders for breakfast are 11.15 am.

  16. CAN I RESERVE A TABLE?

    Unfortunately we are no longer taking bookings or reservations?